Last Updated: July 7, 2026
This Privacy Policy describes how Beyond Wellness Chiropractic Center, PLLC, d/b/a Beyond Wellness Chiropractic Center, PC (“Beyond Wellness,” “Beyond Wellness Chiropractic Center,” “we,” “our,” or “us”) collects, uses, protects, and shares information when you visit our website, contact our office, request an appointment, submit a form, call us, text us, use online scheduling, or otherwise communicate with us.
Beyond Wellness Chiropractic Center is a chiropractic and occupational health office located in Charlotte, North Carolina. We provide chiropractic care, DOT physicals, occupational health services, drug testing, breath alcohol testing, wellness services, and related patient, driver, and employer services.
This Privacy Policy applies to information collected through our website, online forms, appointment requests, phone calls, text messages, emails, voicemail, scheduling tools, office communications, and other digital or in-person interactions with our office.
This Privacy Policy does not replace our HIPAA Notice of Privacy Practices. Patients may request a copy of our HIPAA Notice of Privacy Practices from our office.
Beyond Wellness Chiropractic Center may send SMS or MMS text messages to patients, prospective patients, commercial drivers, employers, and individuals who have contacted our office or consented to receive text messages from us.
SMS messages may include appointment reminders, appointment confirmations, scheduling updates, intake form links, office directions, office-hour updates, DOT physical information, occupational health information, drug testing instructions, alcohol testing instructions, follow-up instructions, billing or payment-related reminders, and responses to questions or requests submitted to our office.
By providing your mobile phone number and consenting to receive SMS text messages from Beyond Wellness Chiropractic Center, you agree that we may send text messages related to your inquiry, appointment, requested services, chiropractic care, DOT physical, occupational health service, drug testing service, alcohol testing service, or other office-related communication.
Consent to receive text messages is not a condition of receiving care, purchasing services, or scheduling an appointment.
Message frequency may vary depending on your appointments, requests, services, and communication with our office. Message and data rates may apply.
You may opt out of SMS text messages at any time by replying STOP. After you send STOP, we may send one final confirmation message confirming that you have been unsubscribed.
For assistance, reply HELP or contact our office directly.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
Beyond Wellness Chiropractic Center does not sell, rent, trade, or share SMS opt-in information, text message consent, or mobile phone numbers with third parties or affiliates for their own marketing or promotional purposes.
We may use service providers, including phone, messaging, scheduling, website, technology, or practice-management vendors, only as needed to operate our business, deliver communications, maintain records, and provide requested services. These service providers are not permitted to use SMS consent information for their own marketing or promotional purposes.
We may collect personal information that you voluntarily provide to us, including:
Name, phone number, mobile phone number, email address, mailing address, date of birth, appointment preferences, patient status, employer or company name, driver or DOT-related information, insurance information, billing and payment information, health history or symptoms you choose to provide, drug testing or occupational health information when applicable, and messages, questions, or comments submitted through our website or communication systems.
We may also collect records of your communications with our office, including calls, voicemails, emails, text messages, appointment requests, form submissions, and related communication history.
When you consent to receive text messages, we may collect information related to that consent, including your mobile number, the date and time of consent, the method of consent, the source of consent, and related opt-in or opt-out records.
We may also collect limited technical information when you visit our website, such as IP address, browser type, device type, pages visited, date and time of visit, referral source, general website usage information, cookie information, and analytics information.
We may use the information we collect to respond to your questions, schedule appointments, confirm appointments, reschedule appointments, cancel appointments, send reminders, provide chiropractic care, provide DOT physicals, provide occupational health services, provide drug testing or alcohol testing services, communicate with patients and prospective patients, communicate with employers or authorized representatives, send intake forms, send office directions, provide requested information, verify insurance or payment information, maintain patient and business records, comply with legal and regulatory obligations, and improve our website and office communications.
We may also use information to protect the security of our website, systems, patients, staff, and office; maintain billing and compliance records; support healthcare operations; and meet applicable healthcare, DOT, FMCSA, laboratory, insurance, tax, and business requirements.
We may use communication platforms, including RingCentral or similar services, to manage phone calls, voicemail, text messages, call routing, office communications, call summaries, call transcription, and related business communication tools.
When you call, text, or leave a voicemail for our office, information such as your phone number, message content, voicemail, call metadata, call history, and related communication details may be processed by our communication service providers to help us respond to your request and operate our office.
Calls, voicemails, or messages may be recorded, transcribed, summarized, or reviewed for scheduling, training, quality assurance, documentation, and business purposes where permitted by law and office policy.
Please do not send sensitive medical information, urgent symptoms, Social Security numbers, payment card numbers, or other highly sensitive information by text message unless specifically instructed by our office through an appropriate method.
As a healthcare office, we may collect and maintain protected health information as part of providing care, scheduling, billing, documentation, DOT physicals, occupational health services, and other services.
Protected health information may be used and disclosed as permitted or required by law, including for treatment, payment, healthcare operations, public health, legal compliance, regulatory requirements, insurance purposes, and other permitted uses.
This Privacy Policy provides general website and communication privacy information. It does not replace our HIPAA Notice of Privacy Practices. Our HIPAA Notice of Privacy Practices explains patient rights and how protected health information may be used and disclosed.
Patients may request a copy of our HIPAA Notice of Privacy Practices from our office.
If you receive a DOT physical, drug test, alcohol test, employer-requested service, or occupational health service from us, we may collect and use information needed to perform those services.
This may include driver information, employer or motor carrier information, medical history, examination information, DOT forms, test authorization information, chain-of-custody documentation, laboratory-related information, medical examiner documentation, certification-related information, and information required by federal or state agencies, employers, laboratories, medical review officers, third-party administrators, or other authorized parties.
We may disclose information when authorized, requested, permitted, or required for DOT, FMCSA, employer, laboratory, medical review officer, insurance, legal, regulatory, or compliance purposes.
If you submit a contact form, appointment request, intake request, or other form through our website, we may use the information you provide to contact you, answer your question, schedule an appointment, send instructions, send intake forms, or provide requested information.
Submitting a website form does not guarantee that an appointment has been scheduled or confirmed. Please contact our office directly if you need urgent scheduling assistance.
Website forms should not be used for emergencies.
We may use third-party scheduling, payment, intake, communication, practice-management, or website platforms to help operate our office and provide requested services.
Information submitted through third-party platforms may be subject to the privacy policies, terms, and security practices of those platforms. We encourage you to review the privacy policies of any third-party services you use.
Our website may use cookies, analytics tools, embedded content, plugins, or similar technologies to help operate the website, understand website traffic, improve user experience, and maintain website security.
These tools may collect information such as your IP address, browser type, device type, pages visited, time spent on pages, referral source, and general website activity.
You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
We may share information when reasonably necessary for healthcare, business, legal, compliance, or service-related purposes, including with healthcare providers involved in your care, insurance companies, billing or payment processors, practice-management platforms, scheduling platforms, communication providers, RingCentral or similar phone/text service providers, website hosting and technology providers, laboratories, medical review officers, third-party administrators, employers or motor carriers when authorized or required, government agencies when required or permitted, legal or accounting professionals, compliance advisors, and service providers who help us operate our office and website.
We do not sell personal information.
We do not sell, rent, trade, or share SMS opt-in consent, text message consent, or mobile phone numbers with third parties or affiliates for their own marketing or promotional purposes.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no website, email system, text messaging system, internet transmission, electronic storage system, or communication platform can be guaranteed to be completely secure.
Please use caution when sending information electronically.
We retain information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with healthcare documentation requirements, comply with DOT or occupational health requirements, resolve disputes, enforce policies, and meet legal, regulatory, insurance, tax, and business obligations.
Retention periods may vary depending on the type of information and applicable legal or regulatory requirements.
Our website is intended for general audiences and is not directed specifically to children under the age of 13.
We do not knowingly collect personal information from children through the website without appropriate parent or guardian involvement. Parents or guardians should contact our office if they believe a child has submitted personal information through our website.
You may contact our office to update your contact information, ask questions about this Privacy Policy, request a copy of our HIPAA Notice of Privacy Practices, ask about communication preferences, opt out of text messaging, or request that we stop non-essential communications where applicable.
To stop text messages, reply STOP to any text message from us.
For SMS assistance, reply HELP or contact our office directly.
Opting out of text messages does not prevent us from contacting you by phone, voicemail, email, mail, or other legally permitted methods when necessary for treatment, payment, healthcare operations, appointment management, business operations, or legal compliance.
This website, email, voicemail, online forms, and text messaging are not intended for emergencies.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
Our website may contain links to third-party websites, including scheduling platforms, payment platforms, map services, review platforms, social media sites, government websites, insurance resources, employer resources, or healthcare-related websites.
Third-party websites are governed by their own privacy policies and terms. We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date at the top of this page.
Continued use of our website or communication with our office after updates are posted means you acknowledge the updated Privacy Policy.
If you have questions about this Privacy Policy, SMS communications, appointment communications, or privacy practices, please contact:
Beyond Wellness Chiropractic Center
5035 A W. W.T. Harris Blvd.
Charlotte, NC 28269
Phone: 704-461-1836
Email: admin@beyondwellnesscc.com
Website: https://beyondwellnesscc.com/